Privacy & Cookie Policy
Last Reviewed: 28th October 2024
Who Is Holding Your Information
Caysure Digital Limited
A company registered in England and Wales with company number 09801397 and registered office at 10A Tower42, 25 Old Broad Street, EC2N 1HQ.
ICO registration number is ZA216195
Caysure Digital Limited are ISO 27001:2022 Certified
For enquiries please contact: info@caysure.digital
Our Values About Personal Information
We promise respectful treatment of the personal information of everyone we have contact with.
This Policy explains how we do that, when and why we collect information, how we use it, the situations when other people can see or use it, and how we keep it secure.
We have split this Policy into sections, depending on who you are.
- Section A is for everyone and includes information about cookies on our websites.
- Section B is for you if you are or work for a potential client.
- Section C is for clients.
- Section D is for you if we have information about you purely because we are providing services to a client – third party information.
- Section E is for you if you are a supplier.
Section A – For Everyone
This Privacy Policy is up to date from the date above. We keep this Policy under regular review, and we may revise it as time goes on. Please check from time to time to make sure you’ve got the latest information.
Words or phrases with special meaning
In this Policy, there are words and phrases that have a specific meaning or that we are using in a special way. They are:
- “personal data” is any information about an identifiable living human being.
- “process” means we “process” your personal data when we do anything with it, which might include: collecting, recording, organising, storing, adapting, altering, retrieving, using, combining, disclosing, or deleting it.
- “special category data” is personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation, health, genetic or biometric data.
Our General Approach To Personal Data
We are committed to protecting your privacy and honouring your legal rights to control how we use your personal data.
We only collect and use personal data when we need to
- because you have asked us to do something, for example, send you information;
- so that we can reply to queries or complaints;
- to develop and manage our business relationships;
- to help grow our business and fulfil our contracts;
- to provide services to clients;
- to meet our legal obligations.
We try to make sure the information we hold is accurate and up to date, and is no more than we need to have.
If we are processing information about you purely because we are providing services to others, please see Section D below. Please note that your rights may be subject to applicable exemptions as our services include the provision of legal advice and supporting the establishment, exercise or defence of legal claims.
If you have any questions or concerns about our use of your information, or how we have responded to any request about your personal data, please take it up in the first instance by emailing info@caysure.digital.
If we cannot address any concerns, the official authority in the UK is the Information Commissioner, and you can raise your concerns with them by contacting them directly at this link here
Cookies On Our Website
We use cookies to enable us to benefit from certain analytics to understand how users use our website and improve our service. You can disable these cookies by using the CookieFirst pop up in the bottom left of this website
None of this results in us contacting you or monitoring you in any personal or individual way.
To learn more about cookies, including how to disable them, view http://www.allaboutcookies.org/ or https://www.aboutcookies.org/.
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site
Contacting You
If you submit information to us using our website, the information you submit will be sent to the appropriate person to respond to you.
We ask our own team to research and contact potential corporate clients from time to time. We are not a hard-sell organisation. This is normally because you have requested a call, or because we are actively trying to let you know about something you may benefit from.
Social Media
We have a presence on LinkedIn. Click the name of the platform for a link to their privacy policy.
If you ‘like’ any of our posts or ‘follow’ us, we can make ourselves aware of who you are from the information that you publish in your profile. Your information is held by the platform and is subject to their data policy – we don’t control that. You can find a link to the privacy policy by clicking on their name above.
Your replies to us, messages you send us, and your other activities linked to our posts may be seen by members of our staff. Our staff are under professional obligations of confidence and are contracted to obligations of confidentiality.
Who Can See Or Use Your Data
We do not sell or exchange your personal data with organisations who may want to sell you something or use your data for research or other purposes.
Data Location & Platforms
We hold claims management and litigation files on servers hosted in the UK.
We have chosen mainstream suppliers with appropriate security standards and are all vetted to the same standard under ISO 27001:2022 compliance.
People
Caysure Digital Limited’s staff provide computerised claims management support to facilitate our work and to maintain our IT systems. They work under a written data processing agreement and are under obligations of confidentiality.
Other support services have limited access to your data – only where the service they provide to us means they need it.
We actively monitor for any potential breaches.
Your information/advice is held in the strictest confidence and in accordance with our contracts and security rules.
Data Retention – How Long Do We Keep Your Data For?
Potential Clients
We find that people come back to us a long time after our initial contact, and sometimes after things have been quiet between us for a very long time. However, we do like to be able to respond appropriately and intelligently to long-standing connections, so we keep a list of who we have contacted and notes of what we discussed.
Clients & Suppliers
We find that people come back to us a long time after our initial contact, and sometimes after things have been quiet between us for a very long time. However, we do like to be able to respond appropriately and intelligently to long standing connections, so we keep a list of who we have contacted and notes of what we discussed. Your name, email address and information about our discussions will be held for 5 years from our last communication.
Want To See What We Hold On You?
If you want to know what information we have about you (if any), email info@caysure.digital and give us your name, email address(es), and other identifying information we may request to ensure that it is your information we are looking for. Provided we can legitimately disclose the information to you (see Section D), we will search and let you know what we hold.
What Are Your Rights?
You have the right to know what information we have about you, and to amend it if it is inaccurate.
If you believe we have information about you that we should not be keeping, or it is out of date or otherwise wrong, please let us know and we will take appropriate action.
Your rights with respect to your personal data are, in summary, to be informed what processing is taking place, to have access to your data, rectification, erasure, restriction, portability, objection, and relating to automated decisions.
Our Basis Of Processing
TThe information we collect and hold is based on our needing the information to run our business and provide services to our clients either under a contract with that client or because we have a legitimate business interest in processing your data.
In a few situations we are processing personal data because we are under a legal obligation to do so. This includes our business, accounting and tax records.
You have a “right to be forgotten” – but that does have some legal limits to it. If you want us to remove information about you, let us know. We may not be able to remove all data as we will have to ensure that we can continue to comply with legal, accounting, taxation, insurer and professional supervisory body requirements.
If you want to know what information we have about you (if any), email us at the email address set out above and give us your name and email address(es) and other identification data we may request so we can be sure we are searching appropriately in our systems.
Section B: Potential Clients
Most of the information we process comes from you or in almost all other cases your information has come through public channels. (Such as LinkedIn Sales Navigator, or your companies website)
That information will be stored in our email system or our Customer Relationship Management tool.
Our emails are held in the UK. Those emails form part of our records with you and are kept in accordance with our Data Retention policy.
Some departments record phone calls. If you are speaking to a department that does; you will be informed by a recorded message that plays before you start speaking to our team member. If no message is played, your call will not be recorded. This is done to ensure an accurate record of the calls and the advice you were given.
Section C: Clients
Once you become a client, we will collect further information from you.
We process your data to support the delivery of our services. We keep records of the advice and services provided to you, and information you give us, so we can support you when needed and advise you of any additional services you may need or may be appropriate for you.
Third Party Data
As well as your own personal data, we understand that you may need to provide us with personal data relating to your employees, your clients, your associates and intermediaries or third parties – depending on the services we are providing to you. This may necessarily include special category data such as health-related data in order to properly assess and manage a claim. We maintain high levels of security and confidentiality with respect to data you supply to us.
Financial
When you pay us by BACS or direct transfer, we receive limited information about you from our bank, usually the name of the person who paid us and how much and the reference number. If we need to transmit funds to you, we keep the information you provided for us to send funds to your account.
Section D: Third Party Information
When we are processing data about you because it is necessary for us to do so to provide services to a client, depending on the circumstances we may be acting as ‘data processor’ (and operating under the banner of our client’s data privacy policy), or we may be ‘data controller’ (and operating under our privacy policy).
If our client is the data controller, we will act as directed by them under the contract we hold with them and follow their data processing instructions.
If we are the data controller, we will act in accordance with your statutory rights, subject to the exclusions and exemptions that may well apply in the circumstances of our processing of your data in the course of giving advice and providing legal services to our client, or where our processing is necessary for the establishment, exercise or defence of legal claims.
However, please be reassured that we operate under strict confidentiality obligations and maintain strict
security protocols with respect to data we hold.
Section E: Suppliers
We collect information on potential and actual suppliers. This is mostly provided by you, but we do add to it the same kind of data we use for potential clients (see above).
If you become a supplier we keep a copy of the contract between us and your bank details so we can pay you. We also keep a record of invoices/payments for accounting purposes.
We keep a record of the work you undertook for us along with any comments, reviews or suggestions about that work including complaints (if any) and their resolution.
This information is all needed to manage the contract between us, support our client relationships, and manage our supply chain.
In Conclusion
If you have any queries or comments about our handling of your personal data, please email us at info@caysure.digital.
