Management Tools
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Management Tools
The management team can view tasks on each claim and policy to ensure that team members are not overloaded, and multiple tasks can be re-allocated, redated or closed at once if required and columns can be sorted so handlers can easily see what needs to be done and when it needs to be done.
Console also has an advanced, workflow-driven, proactive diary management system that ensures every file has at least one outstanding task allocated and that every file is subject to intermittent review of no less than 3 months.
The platform will generate automatic tasks to ensure compliance with SLAs.
User Auditing
In this age of working remotely, you can ensure that handlers are working as efficiently as possible by producing access and activity reports.
